Over the coming months you will notice our reception team/care navigators begin to ask for a belief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training our staff to help patients by identifying the most appropriate person for their care.
Our reception team/care navigators will never offer clinical advice or triage; this new way of working is about offering you the choice to see the most appropriate professional in the practice team or elsewhere. It will often be quicker and means you may not need to see a GP at all.
For more information, please watch the video below.